Six Benefits of Intelligent Automation
Intelligent automation is becoming more popular, with many sectors considering how to do more with fewer resources. Of course, there is a savings when it comes to human capital, but it’s more than that.
Let’s go over six benefits of integrating intelligent automation into your business so you can understand if it’s the right solution for you.
The Benefits of Intelligent Automation
Intelligent automation is the use of automated technologies within your workflow. This could be artificial intelligence, robotic process automation, process mining, intelligent document processing, and more.
If you want to integrate intelligent automation into your workflow, here are six benefits you may receive.
1. Productivity
Your productivity?? will be immediatly increased once intelligent automation is fully integrated into your workflow. You no longer are limited to working hours. The automated processes can crawl your documentation and complete your pre-set tasks 24 hours a day, seven days a week.
Because of this, you will tackle your backlog much quicker than if you were reliant on human labor. It’s important to remember that humans have limitations that computers do not. Your team may have been at maximum productivity, but a computer will always have more capacity.
2. Accuracy
When you use automated processes, you can reduce or altogether remove the margin of error. The process is programmed to follow a select series of rules. It will not deviate from them, so if you have set it up correctly and the data input is exactly as expected, there should be no mistakes.
It’s important to remember that some automation can learn as it goes, so you’ll need to provide oversight. Otherwise, you run the risk of the algorithm corrupting, which will lead to mistakes.
3. Quality
The quality assurance and quality of reporting will improve with intelligent automation in place. Often, with an increase in speed, there will also be a decline in product quality when you are reliant on human labor.
That’s not the case when it comes to intelligent automation. Because it is following a set of rules, the automation can complete the task as quick as its processing speeds, which in many cases is in a matter of seconds.
Again, much like accuracy, it’s important to remember that the quality will only be as good as the data you put into it. If the data provided is not clean, it will not produce high-quality outputs. Select automations cannot catch errors as they are not capable of complex processing.
4. Employee Satisfaction
Menial tasks can be demotivating for many employees. It doesn’t require a lot of creative thinking, so they aren’t really engaged in the work, nor are they invested in the outcomes.
When you reassign the manual tasks to automated processes, you free up their capacity to do more of the work they are passionate about. This will increase their satisfaction at work because they are able to do what they want to do.
Your employees will find a sense of satisfaction in their work, and you’ll notice a change in your culture.
5. Customer Experience
Automation can help the customer experience, especially when there is customer service involved. Through intelligent automation like chatbots, you can answer routine questions at any time of the day. If the question cannot be answered, the chatbot can escalate to a human for more in-depth help.
Intelligent automation processes can help personalize the customer experience, using cookies and other data to suggest products or opportunities that are of interest to them. If it’s not right, it can learn and refine its suggestions.
The insights gathered from these types of experiences can be used to improve future customer experiences. It’s really a win-win for both the business and the guest.
6. Cost Reduction
Best of all, intelligent automation can result in a significant cost reduction for your business. In a recent report by Gartner, they estimate that there could be a $15 trillion benefit to the global economy thanks to automation by 2030.
This savings will be realized by reducing the volume of workers needed to complete routine, rule-based tasks. These tasks previously took hours of labor each week, and once they are automated, you can free up your human capital to work on more complex tasks.
Remember that while unskilled labor may be reduced, increased reliance on automation will increase the demand for the talent needed to maintain the systems or analyze the automation outputs. It is a trade-off, but it is worth the overall reduction.
Intelligent Automation: Is it Worth It?
Intelligent automation is an investment, but it’s one worth making. Automation is the future, and many manual processes will be better completed by software than by human capital.
There are many tasks that require a human touch, but for those that don’t, you’ll transform your operations if you integrate automation in your workflow.
